At Tripsdesk, we are committed to ensuring that your travel experience is enjoyable and hassle-free. We understand that unexpected changes can occur, and having a clear understanding of our refund and cancellation policies can make all the difference. Below, you will find comprehensive information on our refund procedures, eligibility requirements, and the estimated timeframe for receiving your refund.
Get to Know the Basics of Refunds
Your refund will be applied based on the original payment method. Additionally, you can receive coupons, discounts, credit, or online rewards. And occasionally, you might receive a complete set of all of these.
But even if you have already paid a deposit or a portion of the total, you will receive a refund for that specific amount, free of non-refundable costs. Additionally, you must submit a statement about your timetable along with additional details when you cancel your flight reservations.
Airline Refunds
Examine the airline's refund policy found on your reservation confirmation. Review the general guidelines that the airlines adhere to.
- 24-Hour Cancelation Policy : The 24-Hour Cancelation Rule states that you can get a complete refund for your airline ticket if you cancel your flight between 24 hours of making your reservation.
- Fully Refundable Tickets : - If you bought a fully refundable ticket, you can get a complete refund if you cancel within the time frame the airline has stated.
- Non-Refundable Tickets : The majority of special or discounted tickets cannot be refunded. You might, however, qualify for a reimbursement of some taxes and fees. Airlines occasionally permit you to apply the ticket's value toward subsequent reservations, subject to rebooking costs.
- Separate Tickets: With separate tickets, each flight must be canceled "individually." It might be necessary to contact each airline individually.
Important note: If your flight is canceled or delayed by the airline, they may let you choose a new flight or get a refund. Depending on your destination, you might be eligible for an additional refund from the airline.
Concerning the Disruptions in Travel
In the event that you experience any travel disruptions during your trip, we advise you to check the status of your flight on the official website of your airline. Additionally, in the event of any disruption, follow the guidelines below if you need to modify or cancel your reservations.
- If your flight has been canceled or delayed, you may find out by looking at the flight status page on the airline's website.
- Additionally, the airline will provide you a refund or a new reservation if your flight is canceled or delayed, depending on your preference.
- If you have travel protection, find out if cancellations are protected in the event of an emergency
To Modify OR Cancel Your Ticket
If you run into any problems or need more help, our customer support team is here 24/7 to walk you through the process.
The Rights of Passengers
Recognize that you have some privileges while traveling as a tourist. Let's study in depth.
It depends on the specifics, such as the time and location of your flight. What rights you have and what you should do next. You have several rights in these kinds of circumstances if:
- There are multiple countries or regions covered by your itinerary.
- Since each ticket may have a separate set of privileges, you bought more than one, such a return ticket with two one-way fares.
They apply in cases where the flight has been canceled or delayed.
Changes have been made by your airline
We will send you an email, an app notification, or an SMS/text message if the airline changes or cancels your flight. We will then take you through the alternatives offered by the airline.
Select the option that works best for you after considering all your options, including any return policies.
Regardless of the option you choose, we'll send you another confirmation email with your updated itinerary. Your airline might also offer extra reimbursement.
Important Note:
- If you are altering your trip schedule, check the flights.
- Rarely, you might have two one-way tickets for a flight, but only one of them has changed.
- Refunds may not be available for seats and luggage reserved for the first flight. Later, check with the airline. You might get an email from AirHelp if your affected flight is traveling to, from, or via Europe. They can make the case that you should be compensated.
Important: If you're ill and your condition can be passed to others, you can't travel due to medical reasons or serious illness.
Medical Reasons
- Medical Conditions Associated with Critical Illness
- Any diseases that are contagious
- Emergency in Public Health
When a communicable disease has severe health consequences, it can be easily spread through casual contact in an airplane cabin.
In terms of medical reasons, what should I do?
The only way to get a refund is to contact the airlines directly. In order to support your claim for a refund on a medical basis, the passenger is expected to furnish you with any pertinent documentation, such as a medical certificate or another document, during the procedure.
One can study the itinerary for contact information or use the shared confirmation email to get in touch with the customer service department. Additionally, if you have a trip planned within the next 72 hours, please get in touch now. However, you should also get in touch with us if you have a package deal that includes your travel.
Booking an Airline Credit for Flight Reservations
Be aware that the airline will give you an airline credit if you have to cancel your flight. Go to the airline credit section to learn more about it. Please be aware that we strictly adhere to airline rules and regulations. Since every airline has its own set of guidelines. Below are some general guidelines to review:
- There is a deadline for the airline credit. Booking and finishing your trip before the expiration date is advised.
- Be aware that the original ticket holder is the only one who can utilize the credits.
- The same airline that gave the passenger their credit may be used to book flights using that credit.
- All passengers are given individual credits by airlines. It won't be possible to move or combine them.
- There might be cabin limitations and fare classifications, though.
- Be aware that you can use the credits to cover the price of your travel without any additional fees for checked bags, meals, or seats.
- The nation listed on your initial ticket must be the same as the one from which your replacement flight departs.
- Some airlines only let you use your credit once for each journey. This means that any credit that you have used or have left could be lost.
- You are required to pay the remaining amount if the cost of your new flight exceeds your airline credit.
- If you use your credit to book a flight to a different location than the one you originally reserved, you could have to pay extra taxes.
- When you redeem your credit, the airline might take a fee out of it.
- You have to redeem the credit or voucher directly from the airline if it was given to you due to unanticipated events or a serious infectious disease.
Refund Protection
Customers can choose to use Refund Protect, a third-party service, when making reservations on Tripsdesk.com. Through this service, visitors can request a complete refund in the event that they are unable to finish their trip because of specific qualifying and unanticipated circumstances.
The following are examples of eligible circumstances, however they are not the only ones:
- Individual sickness or injury
- Mishaps
- Pet Emergencies
- Adverse weather conditions
- Complications associated with pregnancy
- Jury Service
- Summonses from the Court
- Public transit failure
- Extreme weather conditions
If you choose to use Refund Protect at checkout, you accept the terms and conditions established by Refundable Booking, a third-party service. Note that Tripsdesk is not the service provider and has no say in whether or not a refund is granted.
Tripsdesk.com is not responsible for any refund-related decisions, delays, or results; Refundable Booking is the only entity handling refund claims. Any claim made via this service is not guaranteed to be approved.
We strongly suggest that before purchasing Refund Protect, you read the entire Refundable Booking terms and restrictions.
You attest to your acceptance of the terms and conditions of the supplier by using this service.
Get Help from Us
If you need help with requesting a refund, or even if you have any questions about Tripsdesk's refund policy, please contact our customer service department. Our live operators are available 24/7 to provide you with the guidance you require and ensure that the refund process proceeds smoothly.
We at Tripsdesk appreciate the trust you place and want to make the process of organizing your trip as easy and relaxed as we can.
Email: info@tripsdesk.comWebsite: tripsdesk.com
We're here to help you have an incredible journey to your dream destination.
+1-888-725-0055